FAQ

When you take delivery of your camper, you will receive an 11 kg or 5 kg gas bottle (depending on the camper category you have booked) that is sufficiently filled for your holiday. If, contrary to expectations, you do run out of gas, you can have the gas bottles refilled at many petrol stations and most campsites. Of course, you can also book a second gas bottle from us as an add-on.
Please note that there are different connections and different gas bottles abroad and that you need an adapter to fill a German gas bottle, for example. However, we always have enough filled gas bottles in stock so that you can travel well-equipped.

You can get fresh water to fill up at many gas stations, campsites and parking spaces with supply and disposal stations.
In most cases, only a small fee is required for filling up the fresh water tank. In the Hannes you will find the appropriate adapters for different water connections.

When driving, the refrigerator, freezer and lighting are operated via the 12 volt function. When parked, the 12 volt function of the auxiliary battery also ensures that the devices operate. When parking for a longer period of time, however, it is best to connect Hannes to the power grid. We have equipped your camper with a 15 m cable for this purpose.

Hannes' on-board toilet has a capacity of approx. 17 litres. Before using the toilet, please always put some of the sanitary additive in the toilet and rinse a little. Only then can everything be decomposed before emptying the toilet. When the toilet is full, you can empty it at supply and disposal stations. Emptying is usually marked with "Empty chemical toilet". After emptying, please do not forget to rinse with water and shake the cassette well. After emptying, please add the sanitary additive again. But don't panic, we'll explain everything to you personally at the handover!

You only need a normal driver's license, since a Hannes Camper has a total weight of only 3,5 tons. Therefore, the "new driver's license" class B is sufficient - a special truck driver's license is not required. Due to the low weight, you also have further advantages with the toll and the ferries.

Basically, all Hannes campers are equipped for at least two people, so that you will find at least 4 seats and 2 beds in all Hannes campers.

With two additional sleeping places in the pop-up roof, our family Hannes offers space for the whole family with up to 4 people.

For children up to 8 years of age we offer the so-called Campsleep bed as an option: Simply select the add-on “Campsleep bed” when making your booking. This bed is placed in the front of the driver and passenger seat and adapts perfectly to the cockpit. This creates a small cozy bed (approx. 160 cm x 60 cm) which does not restrict the living space. From our point of view the perfect solution for a couple with a smaller child.

If you want to travel with your dog or another pet, the “Hunde Hannes” or the “Große Hunde Hannes” is the right camper for you. It is best to pack a blanket for the trip to protect the interior for your house-trained four-legged friend.

Unfortunately, dogs and other pets are not allowed in any of the other campers in our fleet. This means that people with allergies can travel with our campers without any worries.

Of course! We are happy to send you our beautiful vouchers by post. You can here. easy to order.

Yes, right down to the last drop! And you must return it in the same way. Otherwise, we will fill up the camper and charge the amount of the fuel receipt plus a flat fee of €30,00 for expenses.

We will fill the fresh water tank with fresh drinking water together with you at the start of your trip. You will also receive your Hannes with an 11 kg or 5 kg gas bottle (depending on the camper category you have booked). For trips to Scandinavia or Great Britain, we recommend booking a second gas bottle. But don't panic, you can simply swap the gas bottles anywhere (except Great Britain and Scandinavia).

Our Hannes campers are approved for four people. All seats have 3-point belts and headrests. There is an Isofix mount on the back seat.

Yes, you should plan about an hour for this if you have not already been on the road with a camper. There are many functions and you should feel completely safe and well prepared for your trip.

Of course, we can arrange a delivery or collection of the Hannes Camper for you, for an extra charge. If you wish to do so, please contact us by e-mail to post@hannes-camper.de.

You must be at least 21 years old and have held a category B driver's license for at least three years.

In principle, the handover and return of our campers is possible from Monday to Saturday between 10 a.m. and 18 p.m. On Sundays we offer you the return of the campers from 16 p.m. to 18 p.m. You can easily select the exact time during your online booking.

Yes, the security deposit is €1.500. This will be reserved on your credit card upon arrival. Therefore, no charge will be made. Your credit card will only be charged for stays of 30 days or more. Please note that we unfortunately do not accept American Express credit cards.

There is maximum comprehensive coverage as a self-drive rental vehicle. Costs only arise if the accident was your fault.

If you need even more security and flexibility for your trip, then take a look at our Carefree Package or Carefree Package PLUS. With these packages you can book even greater insurance cover for your trip. You can find all the information about this here..

By default, 250 km per day are included in your camper booking. Each kilometer beyond these included kilometers will be charged at €0,20 and will be invoiced to you after your trip.

If you need even more security and flexibility for your trip, then take a look at our Carefree Package or Carefree Package PLUS. The packages include unlimited free kilometers and even more amenities for a completely relaxed trip. You can find all the information here..

Basically none - Hannes Camper stands for a simple price model.

In addition to the booking price per day, there is only a one-off service fee of €149 (€199 for Hannes the dog and Hannes the big dog).

We will hand over your camper to you completely clean and equipped as described in the respective vehicle category. When you return it, there are no additional costs for cleaning the outside and inside. You must return your Hannes swept clean. However, we will have to charge you for any heavy soiling or damage (e.g. upholstery) and invoice you for it after your trip or treat it as an insurance claim.

You can easily book your trip online on our website. After your booking you will receive a booking confirmation from us, which results in two payment dates. You then transfer 30% of the invoice amount to us no later than 10 days after your booking. The balance is then due no later than 14 days before the start of the trip. This amount is also best sent to us by bank transfer.

The deposit is 30% of the total amount and must be paid within 10 days of booking. The remaining amount must reach us by bank transfer at least 14 days before the start of the trip. In the case of short-term bookings with the start of the journey in the next 8 weeks, the total amount is due immediately.

Yes of course. Flexibility is always important, especially in the current times.

We have our cancellation conditions for you here. explained in detail.

A campsite offers more infrastructure than a parking space, such as sanitary facilities, water supply and disposal, possibly gastronomy and mostly beautifully laid out and subdivided parking spaces. Pitches, on the other hand, are usually somewhat more spartan. Most of the time you will find supply and disposal stations and sometimes also sanitary facilities. The comfort is usually higher on a campsite, but so is the price. Pitches are highly recommended for short stops, as well as for city trips. Luckily, parking spaces operated by municipalities are free of charge and in good condition.

Staying overnight in the vehicle goes beyond mere parking and is therefore subject to different rules. To restore driving ability, it is permitted to spend one night in the vehicle. A period of around ten hours is assumed. Caution: parking is not the same as camping. So please refrain from setting up camping furniture or extending the awning.

The feeling of freedom is what makes traveling with a camper van so special. Some of our guests therefore feel somewhat restricted on campsites. Other guests love the comfort of campsites - especially when children are on board.

Since the shower facility in the Hannes Camper is available, but is more of an emergency solution, many of our guests combine their accommodation options and make a stop at a campsite every second or third day and use the infrastructure.

The tolls in Europe are often the same as the tolls for cars - however, some toll barriers measure the height of the bonnet and then a slightly higher rate is due. With our campers from the categories "Little Hannes", "Hannes", "Dog Hannes", "Family Hannes" and "Hannes Automatic" you have a good chance of keeping the costs of using ferries as low as possible, as these campers are under 6 m long. However, it is best to find out more about the respective ferry companies and their transport conditions before your trip.

Our Hannes has many advantages in Austria and Switzerland, since the procedure there for vehicles over 3,5 tons is very complex. The normal car vignette is sufficient in both countries.